Chatting, Tweeting, and Keeping Connected in a Virtual Workplaceby kdlagunas on Feb 20, 2012 • 7:09 am 2 Comments
The modern organization has changed, but the need to remain connected to your organization has only grown. Your employee handbook says you have an open door policy, but in an increasingly virtual workplace, employees are not seeking to enter a physical office. As such, most open door policies are more metaphorical. Employees want to reach you via chat, email, and collaboration platforms. There are several ways even the busiest leaders can chat, check in, and connect with their workforce, though you may not be familiar or entirely comfortable with them. With the right tools and the right attitude, though, you can breathe new life into your open door policy – and strengthen your employee relations.
Talking to employees face-to-face is one thing. But when you’re connecting with them online, the rules are a bit different. Rather than jumping in head first, there a few rules of thumb to consider when connecting online:
1. Relax. Informal check-ins are more comfortable for employees, and casual hello-how-are-yous offer an excellent opportunity for leaders to coach employees and get valuable feedback from them. When communications from leadership are limited to formal, unidirectional messaging, there’s not going to be a whole lot of meaningful dialogue occurring.
Chat clients are a simple solution for quick communications with your team. Some of us are familiar with this media, but others might struggle with the conversational tone, lowercase letters and lack of punctuation. If you with the LOLs, OMGs, and TTYLs, don’t use them. Just keep things short and respond quickly. The point here is that you’re making yourself available and approachable.
2. You don’t have to be a tech guru. If you’re not super savvy when it comes to technologuy, don’t sweat it. Your organization may already have tools in place and you shouldn’t be afraid to try your hand at them. In fact, your leading by example can encourage employees to dig deeper into the technology your organization makes available to them.
The important thing is to find the tool that suits you and suits your company. “Whatever your style is as a leader,” says Lori Knowlton SVP of HR at HomeAway, “find the tool that you are most comfortable with, and then go with it.”
3. Onboard your team. Rally your team to a common communications and collaboration platform, and make sure they use it. The more people you have using the same tool to communicate, the easier it is to connect with them. Over time, the value of everyone working together on one system will make it a critical part of their routine.
HomeAway finds social collaboration tools like Yammer to be incredibly useful for fostering personable communication and dynamic collaboration across the organization. “We’ve seen a tremendous adoption across the organization,” says Knowlton. The vibrant company culture at HomeAway is a major contributor to their steady growth and success, and the value of this degree of buy-in is self-evident.
Interacting Critical, Tools Helpful
Interaction with a good boss is critical to realizing your full potential as an employee. With the right tools, keeping tabs on your people and your organization can become a part of your regular workflow. Go forth and dabble in a few different products until you find the right one, keeping in mind that many tools are free at their most basic level.
About the Author: As the the HR Analyst at Software Advice, Kyle Lagunas reports on trends and best practices in learning and talent management systems. For further reading, this article can be found in full on Kyle’s HR blog: http://blog.softwareadvice.com/articles/hr/5-tips-for-keeping-an-open-door-in-a-virtual-workplace-1120111/